TERMS AND CONDITIONS
MeeQ Online - Terms and Conditions
Last Updated: August 06, 2026
Please read these Terms and Conditions ("Terms") carefully before using the Meeq Online (the "Store") operated by DECOROLOGY PTY LTD.. By accessing or using MeeQ Online, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using MeeQ Online.
1. Acceptance of Terms
By using the Meeq Online Store, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and DECOROLOGY PTY LTD.
2. Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Store. If you are accessing or using the Store on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. Registration and Account
a. You may be required to create an account to access certain features of the Store. You agree to provide accurate and complete information during the registration process and to update your information as necessary to ensure it remains accurate and complete.
b. You are solely responsible for maintaining the security and confidentiality of your account information, including your password. You agree to immediately notify us of any unauthorized use of your account.
4. Products and Pricing
a. The Store offers a range of products for sale. Product descriptions, images, and prices are subject to change without notice.
b. We make every effort to ensure the accuracy of product information, but we do not warrant that product descriptions or other content on the Store are error-free.
c. All prices displayed on the Store are in the currency specified, and you are responsible for any applicable taxes, customs duties, or other charges associated with your purchase.
5. Orders and Payment
a. Placing an order constitutes an offer to purchase. An order is accepted once MEEQ sends confirmation that it has been processed or dispatched. MEEQ may cancel or decline an order where an item is unavailable, payment cannot be verified, order information is incorrect, fraud is suspected, or the order cannot reasonably be fulfilled. Any payment received for a cancelled order will be refunded.
b. Payment is due at the time of placing an order. We accept the payment methods specified on the Store. Payment information is processed securely, and we do not store your payment information.
6. Click and Collect Policy
a. After a Click and Collect order has been placed, an order confirmation email will be sent to the purchaser.
b. When the order is ready for pick up, a ready-for-collection confirmation email will be sent to the purchaser along with the necessary instructions.
c. Upon collection, the following items must be presented:
- the ready-for-collection confirmation email;
- the original payment card used to place the order; and
- valid government-issued photo identification matching the name on the payment card.
d. The name on the payment card must match the name on the government-issued photo identification.
If the names differ, the customer must contact MEEQ before collection and provide an explanation. Additional verification may be required before the order can be released.
e. If the required items are not presented, MEEQ staff reserve the right to refuse collection until satisfactory verification is provided.
Where verification cannot be completed, MEEQ may cancel the order and refund the payment to the original payment method. The customer may then place a new order or make payment in store.
Please allow approximately 3–10 business days for the refund to appear, depending on the payment provider.
f. If another person will collect the order, the cardholder must email MEEQ before collection with:
- a copy of the cardholder’s photo identification; and
- a signed nomination letter stating the full name of the authorised collector.
The nominated collector must present their own valid government-issued photo identification when collecting the order.
g. Click and Collect orders must be collected within 14 days of the ready-for-collection notification unless another arrangement has been approved by MEEQ.
If an order is not collected within this period, MEEQ may contact the customer to arrange collection, cancellation or another suitable resolution.
7. Shipping and Delivery
a. We will make reasonable efforts to dispatch and deliver orders within the estimated timeframes. Delivery estimates are not guaranteed and may be affected by courier delays, weather, customs processing, public holidays and other circumstances outside MEEQ’s reasonable control.
b. Shipping costs and estimated delivery times are provided during the checkout process. These may vary depending on your location and the shipping method chosen.
c. Where an order is returned to MEEQ because the customer declined delivery, did not collect the parcel, or provided incomplete or incorrect delivery information, a restocking fee of up to 40% may apply. The applicable fee will be disclosed before the refund is processed. This fee does not apply where the return results from a faulty or incorrect item, a delivery error by MEEQ, or where Australian Consumer Law rights apply.
d. For security reasons, all online orders shipped by MEEQ require a signature on delivery.
Customers are responsible for monitoring tracking updates and collecting parcels within the carrier’s specified collection period. Additional charges may apply where a parcel is returned and reshipment is requested.
e. If no one is available to sign for the delivery, the courier may leave a collection card, redirect the parcel to a local collection point, or attempt redelivery, depending on the courier’s policy.
International Orders – Duties, Taxes & Landed Costs
Please note that due to recent changes to customs laws and import regulations in some countries, additional landed costs may apply to your international shipment. These may include import duties, taxes, customs fees, or other charges required by your local authorities.
These charges are not collected by MeeQ and are not included in your order total at checkout. If applicable, they will be payable directly to your local customs authority or the courier before or upon delivery of your order.
If you would like an estimate of landed costs before placing your order, please contact us. We may be able to provide a general estimate; however, final charges are determined by the destination country’s authorities and cannot be guaranteed by MEEQ.
If an international parcel is refused, abandoned or returned because duties, taxes or customs charges were not paid, any refund will be assessed after the parcel has been returned to MEEQ. Original shipping charges, return shipping costs and any applicable fees may be deducted where permitted.
8. Returns and Refunds
Returns, exchanges and refunds are governed by the MEEQ Returns and Refunds Policy available on our website. That policy forms part of these Terms.
9. Intellectual Property
All content on the Store, including text, graphics, logos, images, and software, is the property of MeeQ or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Store without our written consent.
10. Termination
We may suspend or terminate an account where we reasonably believe there has been a breach of these Terms, fraudulent or unlawful activity, misuse of the Store, a security risk, or conduct that may harm MEEQ, its customers or third parties. Where reasonably practicable, we will provide notice of the suspension or termination.
11. Changes to Terms
We may update these Terms from time to time. The revised Terms will be published on our website with an updated effective date. Material changes will apply to orders placed after the revised Terms take effect and will not retrospectively alter an existing order unless required by law or agreed with the customer.
12. Contact Information
If you have any questions or concerns regarding these Terms or the Store, please contact us at customerservice@meeq.com.au or (03) 9191 9009 .
Thank you for choosing Meeq Online. We appreciate your business and trust in our products.
