CLICK AND COLLECT POLICY

 

a. Order Confirmation

After a Click and Collect order has been placed, an order confirmation email will be sent to the purchaser.

b. Pick-Up Ready Confirmation

When the order is ready for pick up, a pick-up ready confirmation email will be sent to the purchaser along with the necessary instructions.

c. Required Items for Collection

Upon order collection, the following items must be presented:

• Order confirmation email
• The credit card used for payment of the order
• A government-issued photo ID matching the name on the credit card

d. Name Verification

The name on the credit card used for payment should match the name on the government-issued photo ID provided at collection.

If the names are different, please email the store before collection with a brief explanation, for example, if the payment was made using a parent’s or family member’s card. (Our team may request additional verification before the order can be released.)

e. If Required Items Are Not Presented

If not all required items are presented at collection, MeeQ staff reserves the right to refuse collection or cancel the order.

MeeQ may cancel the order and refund the payment back to the customer’s original form of payment. The customer may then make a new payment in store to enable collection.

Online payment refunds can take up to 3–10 business days to clear.

f. Collection by a Nominated Person

Alternatively, the credit card holder may choose to send a copy of their photo ID and a nomination letter to the store’s email address, stating the name of the nominated person for collection.

The nominated person must still bring their photo ID upon collection of the order.

g. Pick-Up Timeframe

All orders invoiced must be signed for upon pickup within 14 days.