ONLINE ORDER CLICK AND COLLECT POLICY

Click and Collect Policy

a. After a click and collect order has been placed, an order confirmation email will be sent to the purchase.

b. When the order is ready for pick up, a pick up ready confirmation will be sent to the purchaser along with necessary instructions.

c. Upon order collection the following items must be present:

• Order confirmation email
• the credit card used for the payment of the order
• a government issued photo ID matching the name of the credit card

If not all the required items are present at collection, MeeQ staff reserves the right to refuse collection or cancel the order. We can cancel the order and refund the payment back to the customer's original form of payment and the customer may make a new payment in store to enable collection. 

Online payment refunds can take up to 3-10 business days to clear. 

Alternatively, the credit card holder may choose to send a copy of their photo ID and a nomination letter to the store's email address stating the name of a nominated person for collection. The nominated person would still need to bring their photo ID upon collection of the order.

All orders invoiced must be signed for upon pickup within 14 days.