SHIPPING TIMES & SHIPPING FEES

Shipping and Delivery Policy

At MeeQ, we want to ensure that you receive your orders promptly and with the utmost care. Please take note of our shipping and delivery guidelines to better understand the expected delivery times.

Order Packing Time

There is currently an estimated 2–4 business day delay in packing new orders during the holiday season.

Courier Service for Metro Areas

Estimated delivery times after dispatch are as follows:

  • Victoria (VIC): 1–2 business days after dispatch
  • New South Wales (NSW): 2–5 business days after dispatch
  • South Australia (SA): 2–5 business days after dispatch
  • Tasmania (TAS): 4–7 business days after dispatch
  • Northern Territory (NT): 4–7 business days after dispatch
  • Western Australia (WA): 4–7 business days after dispatch
  • Queensland (QLD): 3–6 business days after dispatch

Australia Post for Rural Areas

For our valued customers residing in more remote and rural areas outside our courier network, we utilise the reliable services of Australia Post.

While delivery times may vary, we aim to get your order to you as soon as possible.

Important Note

Please understand that while we strive to meet these delivery estimates, they are provided as a guide and are not guaranteed.

Actual delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or unforeseen circumstances.

We are committed to keeping you informed throughout the shipping and delivery process. You will receive tracking information for your order, allowing you to monitor its progress and estimated arrival date.

Shipping Fees

We offer FREE shipping for all orders within the Victoria metropolitan area when you spend $100 and above, making your shopping experience even more convenient.

For locations outside this area, shipping fees will be calculated at checkout based on your delivery address.

International Orders

For international deliveries, please be aware that your parcel may be subject to local customs duties, taxes, or import fees upon arrival in your destination country.

These charges are determined by your local customs authority and are the responsibility of the recipient. MeeQ does not have control over these fees and cannot predict the amount that may be charged.

For international orders, our shipping labels are set as “Signature Not Required” by default to help minimise unsuccessful delivery attempts.

If you would prefer your parcel to be delivered with “Signature Required”, please contact us at customerservice@meeq.com.au after placing your order. Where this option is available, our team can arrange a Signature Required shipping label for your order.

Contact Us

If you have any questions or require further assistance regarding your order or delivery, please do not hesitate to contact our customer service team.

We value your business and are here to ensure your shopping experience with MeeQ is as smooth and enjoyable as possible.

Thank you for choosing MeeQ for your shopping needs, and we look forward to serving you with care and excellence.