ONLINE REFUND POLICY

ONLINE REFUND POLICY

For our valued online customers, please take note of our online refund policy:

Online Refund Timeframe:

  • We accept online returns within 30 days of purchase, provided the item is unused, in its original resalable condition, and accompanied by a receipt or other proof of purchase.

  • How to Initiate a Return:

    Before returning an item, please contact our Customer Service team at customerservice@meeq.com.au or (03) 9191 9009.

    Please provide your order number or proof of purchase so we can confirm your return options and guide you through the process.

Return Options:

  • You’re welcome to return your item to a participating MEEQ store or send it back by post using the return address provided by our Customer Service team.
  • For change-of-mind returns, return postage costs are the customer’s responsibility. Where an item is confirmed to be faulty or incorrect, reasonable return postage costs will be covered or reimbursed by MEEQ where required.

Restocking Fee

  • Where an order is returned to MEEQ because the customer declined delivery, did not collect the parcel, or supplied incomplete or incorrect delivery information, a restocking fee of up to 40% may apply.
  • The applicable fee will be confirmed before the refund is processed.

We appreciate your business and are committed to providing you with quality products and service. If you have any questions or need further assistance, please do not hesitate to contact us.

This policy may be updated from time to time. The current version will be available on our website or from our stores. Thank you for choosing MeeQ for your shopping needs!


PROCESSING REFUNDS:

1. Refund Eligibility: a. Refunds will only be issued to the original payment card used for the purchase. b. The same payment method must be used for the refund as was used for the original purchase. **GIFT CARD EXCLUSIVE** 

2. Conditions for Refunds: a. Refunds will be processed in accordance with the conditions outlined in this returns policy after the returned item has been received, assessed and approved by our team.

3. Refund Timeframe: Once the return has been approved, MEEQ will process the refund to the original payment method. Please allow approximately 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.