EXCHANGE AND REFUND POLICY

IN-STORE EXCHANGE AND REFUND POLICY

At MEEQ, we strive to ensure your satisfaction with every purchase. Please review our in-store exchange and refund policy to understand how we can assist you.

Exchange and Refund Timeframe:

  • We offer exchanges or refunds within 30 days from the date of purchase.
  • For Jellycat and Pusheen branded products, the timeframe for refunds or exchanges is limited to 7 days from the date of purchase.

Conditions for Exchange or Refund:

  • To be eligible for an exchange or refund, you must present a valid receipt or proof of purchase.
  • All returned items must be in their original condition and have all tags still attached. 
  • Items returned with a gift receipt are eligible for exchange or store credit only. Refunds will not be issued for returns accompanied by a gift receipt.

Discretion in Refund or Store Credit:

  • For eligible change-of-mind returns, MEEQ reserves the right to offer a refund, exchange or store credit after assessing the returned item.


ONLINE REFUND POLICY

For our valued online customers, please take note of our online refund policy:

Online Refund Timeframe:

  • We accept refunds or exchanges within 30 days from the date of purchase, provided the item is returned in its original, resalable condition.
  • To initiate a return, you must be able to provide a receipt or proof of the purchase date.

Return Options:

  • You’re welcome to return your item to the original store, any MEEQ store, or send it back by post using the return address on the postage label.

  • Please note that return postage costs are covered by the customer.

  • Before returning your item, please contact our Customer Service team at customerservice@meeq.com.au or (03) 9191 9009. Please have your order number or proof of purchase ready so we can guide you through the return process.

Restocking Fee

  • Where an order is returned to MEEQ because the customer declined delivery, did not collect the parcel, or supplied incomplete or incorrect delivery information, a restocking fee of up to 40% may apply.
  • The applicable fee will be disclosed before the refund is processed.
  • This fee does not apply where the return results from a faulty or incorrect item, a delivery error by MEEQ, or where Australian Consumer Law rights apply.

We appreciate your business and are committed to providing you with quality products and service. If you have any questions or need further assistance, please do not hesitate to contact us.

This policy is subject to change. The current version can be found on our website or obtained from one of our stores. Thank you for choosing MeeQ for your shopping needs!


PROCESSING REFUNDS:

1. Refund Eligibility: a. Refunds will only be issued to the original payment card used for the purchase. b. The same payment method must be used for the refund as was used for the original purchase. **GIFT CARD EXCLUSIVE** 

2. Conditions for Refunds: a. To be eligible for a refund, customers must adhere to the terms and conditions outlined in our return policy. b. Refunds will be processed in accordance with our return policy, and customers are encouraged to review this policy prior to initiating a return request. 

3. Method of Refund: a. Refunds will be issued to the original payment method used for the purchase. b. Once the return has been approved, MEEQ will process the refund to the original payment method. Please allow approximately 3–5 business days for the funds to appear, depending on your bank or payment provider.